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Criticality of Social contracts in Outsourcing

By David Loseby MCIOB Chartered, FAPM, FCMI, FCIPS Chartered, FRSA

In the corporate world, a formal contract is typically the end result of a series of discussions where both the buyer and the supplier build up a relationship (social contract) and expectations during the process. Often customer (internal stakeholders) are not fully party to the formal arrangements and can be described as a "Service Triad" - This paper explores the latest thinking

Below is a link to the full translation of this paper which summarizes research findings as part of a series of academic "Translation" documents created between Emerald Publishing and the Procurement Doctor, that aims to promote the linking of academia and practice. For additional information please contact emerald publishing on or the procurement doctor on

Click HERE to access the full paper

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